ASK & WE ANSWER

KYC means know your customer. It is required by the regulators to take ID and Proof of address of all our customers who will use our App to send money. This will help us know who we are dealing with since it is non face to face transaction. Having these documents will make business relationship strong and lasting.

To proof your ID, we accept any government issued photo ID. (Example Passport, National Identity Cards and Driving Licence. The documents that you can submit to proof your address include: Bank Statement, Utility Bill, Payslip (with your address on).

• Download our App from Google Play store (Android) or App Store (iOS) for free.
• Open the app on your smart phone, click on register to enter your information.
• Check your email to vilify your email address, click on profile to enter the rest of the information or you may send your ID to [email protected] or Take ID picture with the app to upload it yourself.

You can change your card by clicking on Profile and then click on function you will see “edit” click on it. Delete the old details and enter the new card details. This card details must be under your name.

If your ID is expired or you wish to replace the existing one email it to us at [email protected]

Log in to the app click on profile and click on the function bottom to change any information you wish to change. There are some restriction on certain information you cannot change by yourself you have to contact us.

Open the app and click on forgotten password, you will receive email link to do so. Follow the instruction carefully.

You may close your account by contacting our support team [email protected] We will still hold your transaction records as the regulation requires.

After you signed into the app you will be taken straight to

• “Select a Valid Service”. Choose from the drop down the service you wish to send eg. “MoMo Wallet”.
• Next select the “Country”
• Enter (or click on the icon to select from your phone contact lists) the beneficiary’s registered wallet number and choose the Mobile Network they are registered with. Eg. MTN, or AirtelTigo. The app will bring out their registered name. Click “OK” to proceed
• Enter the amount you wish to send in the calculator and Click on “Send Now”
• Enter your password and click on “Send”
• Your Beneficiary will receive the funds into their wallet in seconds (MoMo Wallet Only), if there is an issue and the funds not credited instantly we will notify you through the app as soon as the funds are credited to your beneficiary wallet.

Our services include Mobile Wallet transfer, Bank Account Transfer, Airtime TopUp.

Currently Ghana, other countries are coming like (Kenya, Uganda, Nigeria)

You may not have to pay a fee for sending mobile wallet transaction, because we make gains on the exchange rate difference. You may have to pay us the service fee if you use Cash Pick, Bank Transfer, Card Transfer, or Airtime TopUp for every transaction that you submit, including the transaction amount. The transaction would not be processed until you clear the service fee. In addition, during your transaction process, if MoMo Me becomes responsible for charges extra fee (i.e. The amount excluding the service fee and transaction amount), you agree to repay us such extra fee

Your Beneficiary will receive the funds into their wallet in seconds (MoMo Wallet Only), if there is an issue and the funds not credited instantly we will notify you through the app as soon as the funds are credited to your beneficiary wallet.

You will know by the prefix eg. MTN have these prefixes 024, 054, 055. AirtelTigo normally have 027,026, 057, 056, Telecel prefixes 020, and 050). Please confirm from your beneficiary.

You may cancel as long as the transaction is not PROCESSED. Contact us to assist you.

It all depends on the compliance documents we hold for you. The more documents we have for you the more you can send. We will need your ID, Proof of address, Bank Statements, Payslip to give you more limit to send.

If we are unable to send your transaction to the beneficiary wallet we will refund the full amount to your card.

The beneficiary limits are set by the various Wallet Operators. Eg. MTN Ghana has set a limit of 10,000GHS balance per wallet. This means the wallet cannot hold funds in excess of this amount. The beneficiary could increase this limit subject to submitting further KYC documents to MTN Ghana.

Yes, we are regulated by the FCA and supervise by the HMRC for money laundering.

Absolutely safe to use your card. We work partners who take security very serious.

Unfortunately you cannot use any bank card that is not in your own name. If you attempt to use someone’s card to pay for your transaction your account will be suspended indefinitely.

MoMo Me mobile wallet transfer is free, however, there is a cash out fee of 1 to 2 percent of the amount withdrawn by your beneficiary in respective country. Eg if your beneficiary is cashing out 100GHS they will be charged 1GHS by MTN Ghana.

If you want to cover the cash out fee please add 1-2% of received amount. Eg if you want them to receive 500GHS and also pay the cash out fee please add 5GHS. So you will enter 505 in the receive space of the calculator.